Frequently Asked Questions

Every iPhone we sell was bought, opened, and inspected by us before it went up. We verify the IMEI against the blacklist, test battery health, run sensor checks, and confirm condition against the photos you see. Every listing shows the actual IMEI (masked) and real front/back/scratch photos of the exact unit you'll receive — not stock images.

Yes. Cash on delivery is supported across Greater Cairo. You can inspect the phone at the door and refuse delivery if it doesn't match the listing — no questions asked, no fee.

Refuse delivery at the door. Do not accept the phone. Once you accept the parcel, you can still open a refund request within the 7-day inspection window or use the 30-day money-back guarantee — but at-door refusal is the simplest path and costs you nothing.

Greater Cairo orders typically arrive within 1–2 business days. Outside Greater Cairo expect 3–5 business days depending on courier coverage.

Yes. Every order has a detailed status timeline on your Orders page, updated as the phone moves from packing to courier handoff to delivery.

Cash on delivery is supported for most areas. We are rolling out card payments and wallet options progressively.

All prices are in Egyptian Pounds (EGP). Prices are stored and displayed without decimals.

Listing prices are the final prices buyers pay. Where applicable, tax is included.

We deliver across Egypt, with same-region turnaround fastest in Greater Cairo, Alexandria, and the Delta. Remote governorates take slightly longer.

On the login page, choose Forgot Password. You can reset by phone (OTP code) or email (reset link). Both paths lead to the same New Password form.

Yes. Use the language switcher in the navigation bar. The choice is saved to your profile, so email notifications are sent in your preferred language.

Yes. Email privacy@qualiphone.com and we will process deletion, subject to legally required retention for completed transactions.